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Personal Service

Our success is based not only upon a reputation for building homes of outstanding design and quality but also through our commitment to client satisfaction.

Our service does not stop with the sale of a property. In fact, this is where it begins. In addition to a standard 10 year NHBC Buildmark Warranty, we pride ourselves on our personal after-sales service: an operating principle that accepts nothing less than absolute satisfaction from our homeowners.  We provide a courtesy one-year after-sales review which includes a full re-inspection of the property to carry out any necessary remedial works that may be required.

We also pride ourselves on our ‘Concierge’ Service.  Need to know about local schools?  Want to hire a gardener?  Need to arrange for maid’s service?  Whether you require something as simple as a telephone number for a local service provider or something as detailed as the services of an Interior Designer, we are just a phone call away.

These are the subtle details that make the difference between buying a house and buying a Citigate home.